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Job Locations US-NY-New York
Upholds UNFCU’s commitment to providing quality member service and represents the organization in a positive and professional manner at all times. Supervises, coaches, motivates, and develops a team of Member Service Representatives to establish effective member relationships. Ensures the delivery of high quality member service. Supervises daily branch operations and ensures staff adheres to all policies, procedures, security protocol and compliance laws. Upholds UNFCU’s mission and core values by promoting teamwork, developing staff, and leading by example. Drives achievement of corporate and branch goals and objectives.
Job Locations US-NY-Long Island City
Leads a well-established Asset Recovery department. Assists in the development of effective collection strategies that protect UNFCU’s assets and mitigate portfolio loss. Utilizes various data sources to proactively manage delinquency, charge-off and recovery. Provides team building and motivational staff support and coaching.
Job Locations US-NY-Long Island City
Support and guide Global Cards Solutions (GCS) staff in their mission to provide an exemplary member experience. In conjunction with management, provide support in the execution of quality assurance procedures, performance analysis, and training staff.  Provide effective supervision of GCS training and quality assurance staff and oversee daily departmental operations in collaboration with GCS management. Supervise, monitor, evaluate, coach, motivate, conduct ongoing quality reviews, and train all levels of GCS staff. Ensure that all member emails are responded to accurately and efficiently. Develop and conduct regular reviews of the training and quality assurance processes. Help drive achievement of corporate and GCS goals and objectives. 
Job Locations US-NY-Long Island City
Responsible for supervising the members of the Executive Operations team while performing executive support for the Executive Vice President (EVP).  The position ensures, in collaboration with the Director of Executive Operations, that Executive Operations continues to build an effective and performance-based team. The individual fosters an environment of knowledge sharing, efficient communication and teamwork while prioritizing the team’s individual career development.   Responsible for providing senior-level administrative, project management and event planning support to the EVP. This individual ensures that the EVP receives high quality, innovative support to enable the achievement of his/her strategic accountabilities. Upholds the Credit Union’s commitment to service excellence and providing peace of mind while ensuring representation of the Credit Union in a positive and professional manner at all times. 
Job Locations US-NY-Long Island City
Under limited supervision, performs analytics, reporting, change management and process improvement for the Lending division. Works to ensure that new guidelines, programs and procedures are communicated, implemented, and consistently applied by the Lending staff. Works closely with Lending management to recommend and assess the changes required to meet market needs, regulatory requirements, operational efficiency and prudent lending. Manages projects and initiatives on behalf of the Lending division.
Job Locations US-NY-Long Island City
Performs compliance, administrative and systems support for the Office of General Counsel (OGC) and the Ethics & Compliance program. Ensures optimal execution of day-to-day tasks and projects within the department. Upholds the Credit Union's commitment to provide quality service and represents the Credit Union in a positive and professional manner at all times.
Job Locations US-NY-Long Island City
Develops relationships in an effort to generate business through new commercial real estate loan originations and loan participations.
Job Locations US-NY-Long Island City
A job you love is the best type of insurance policy. UNFCU Financial Services LLC (Industrial Coverage) is seeking a hard-working, professional, team-oriented individual to join us as a Personal Lines Property Casualty Insurance Sales Broker and Customer Service Representative.    POSITION SUMMARY: Responsible for servicing the needs of new and existing clients and providing superior customer service in all facets of personal lines.  Clients are located in the US, as well as internationally.  Position will be located in our Long Island City, NY office.
Job Locations US-NY-Long Island City
Responsible for supporting the Office of Strategic Planning in the ongoing formulation and execution of strategy. This position includes full support of the ongoing application of the Strategic Learning Process and the use of the Balanced Scorecard organization-wide.
Job Locations US-NY-Long Island City
Under general supervision, utilizes the service and sales model to provide service excellence to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving, while being responsible for determining members' financial needs and making referrals where necessary.
Job Locations US-NY-Long Island City
Assists the Office of General Counsel with providing legal advice and counsel to all levels of staff. The various functions of the Associate General Counsel position ensure that credit union operations are in accordance with the standards established by law and regulation, while also protecting the organization’s legal interests.
Job Locations US-NY-Long Island City
Enhance the competencies of Member Service call center teams by designing and conducting training sessions that will boost employees’ performance in alignment with UNFCU’s core values. Responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.
Job Locations US-NY-Long Island City
This position performs the solicitation and origination of residential first Mortgage/HELOC/HELOAN origination with potential applicant(s), determination of applicant’s financial needs and promotion of UNFCU mortgage products that meet those needs, in compliance with UNFCU loan policy and federal, state and NCUA rules, regulations and laws. This includes communication with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner. This position is a self sourcing position leveraging relationship building skills to broaden the UNFCU membership.  
Job Locations US-NY-Long Island City
Responsible for stacking and preliminary review of all closed mortgage and equity loan files to ensure compliance with UNFCU and regulatory requirements, including reviewing closing legal documents.  Assumes responsibility for reviewing the booking and disbursement of loans as well as follow-up for final/completed packages.
Job Locations US-NY-Long Island City
When United Nations Federal Credit Union says we are ‘serving the people who serve the world’, we are speaking to our belief in bringing financial peace of mind to the global citizens, leaders, and advocates of the UN community. Every day, our Creative and Marketing teams work to serve this mission and deliver distinct content that matters to our membership.   The Web Designer will work with the Creative and Online Marketing Manager to support the Marketing department. You will deliver design that maintains and evolves the visual brand of UNFCU and UNFCU Foundation, across web and digital channels. This position also includes some supporting role for brainstorming and understanding UNFCU products, services, and initiatives.
Job Locations US-NY-Long Island City
Performs Application onboarding for new third party and UNFCU developed applications as well as complex upgrades for existing applications to ensure conformance with UNFCU and Industry guidelines for  Business and technical requirements as well as maintain high levels of security and availability of Applications. Performs complex analysis on Application Issues upon escalation from lower level support teams and focuses on the ongoing Capacity planning, Maintenance Procedures and overall improvement of the Application Platform to deliver high-quality and cost-effective services to meet both short and long-term business requirements.
Job Locations US-NY-Long Island City
Responsible for carrying out audits in accordance with the risk based audit plan and works closely with the Internal Audit team, Supervisors and Management to achieve the overall internal audit goal of providing independent, objective assurance. Where appropriate, provide consulting services designed to add value and improve credit union operations.
Job Locations US-NY-Long Island City
Responds to loan servicing member requests from inception to closing of a concern or complaint. Provides responses to members as rapidly as possible, and with a high degree of accuracy and completeness. Escalates complaints as appropriate. Responsible for compliance with applicable Federal, State and NCUA rules, regulations and laws while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.
Job Locations US-NY-Long Island City
Contributes to process optimization, support analysis of current and future state processes through modeling using BPM (Business Process Management) techniques, and help define and optimize how relevant business information flows throughout the organization. Performs complex analysis to troubleshoot operational and application issues, particularly involving third party business applications that are in production. Promptly acknowledges requests from business units, performs various levels of analysis, and works with key stakeholders to determine next steps to resolve the requests. Operational activities also include the facilitation of UNFCU’s IT Change Management process, as well as the coordination of UNFCU’s internal communication of operational changes. 
Job Locations US-DC-Washington
This position performs the solicitation and origination of residential first Mortgage/HELOC/HELOAN origination with potential applicant(s), determination of applicant’s financial needs and promotion of UNFCU mortgage products that meet those needs, in compliance with UNFCU loan policy and federal, state and NCUA rules, regulations and laws. This includes communication with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner. This position is a self sourcing position leveraging relationship building skills to broaden the UNFCU membership.