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Our team is responsible for the design, development, deployment, maintenance and administration of Web/Middleware applications to support UNFCU’s business operations and growth by adopting DevOps principles. Demonstrate full stack knowledge and capability to work in all areas of the technology stack.
This position is expected to be hybrid.
Supervise, coach, monitor, motivate, and train staff. Conduct ongoing quality reviews. Ensure that all member phone calls, chats, emails and correspondence are responded to accurately and in a timely manner. Provide effective supervision of Contact Center staff and oversee daily departmental operations. Complete performance reviews and design development plans. Drive achievement of goals and objectives.
This position is hybrid (expected 1x/month onsite).
Performs Application onboarding for new third party and UNFCU developed applications as well as complex upgrades for existing applications to ensure conformance with UNFCU and Industry guidelines for Business and technical requirements as well as maintain high levels of security and availability of Applications. Performs complex analysis on Application Issues upon escalation from lower level support teams and focuses on the ongoing Capacity planning, Maintenance Procedures and overall improvement of the Application Platform to deliver high-quality and cost-effective services to meet both short and long-term business requirements.
We are looking for a problem-solver! You will join a highly collaborative team and will perform complex analysis to troubleshoot operational and application issues, particularly involving third party business applications that are in production.
This position is expected to be hybrid.
This is a newly created role that supports the Manager of ITS Strategy and Process in gathering and processing data that helps to build strategic planning, communications, technology planning, and operations within the Information Technology and Security Department in a way that delivers value to UNFCU. You will gain great insight and understanding on the processes and procedures for Information Technology and Security.
This position is expected to...
We're a collaborative team whose goal is to provide peace of mind to our employees by addressing all technical service issues and requests.
This position is expected to be hybrid.
NYC Salary Range - $83,000 - $84,500 annually; compensation is commensurate to geographic location.
This position is hybrid.
NYC Salary Range - $129,180 - $180,000 annually; compensation is commensurate to geographic location.
Eligible for a discretionary Bonus, paid annually
401K match of 6%
This position is hybrid:
NYC Salary Range - $85,620 - $95,000 annually; compensation is commensurate to geographic location.
Performs analytics, reporting, change management, training and process improvement efforts for debit/credit card operations, fraud/dispute processing, card transaction settlement and Regulation E and Z with a specific focus on overall card system...
You will develop robust Business Intelligence Solutions and gather insights from data by leveraging various BI tools like Tableau, MS SQL Server, and OBIEE (Oracle Business Intelligence Enterprise Edition). Demonstrate some working knowledge with data warehouse and display excellent communication skills to be comfortable enough to interact with business areas to gather requirements and deliver BI solutions.
This position is expected to be hybrid.
Join this collaborative team to assess the risk of lending activity, and offset risk by ensuring the recovery of funds using collection letters, calls and skip tracing to resolve delinquent accounts and mitigate losses in order to contribute to the financial soundness of UNFCU.It will also provide the opportunity to hone your negotiating skills.
This position is hybrid
