Open Positions

Supervise, coach, monitor, motivate, and train staff. Conduct ongoing quality reviews. Ensure that all member phone calls, chats, emails and correspondence are responded to accurately and in a timely manner. Provide effective supervision of Contact Center staff and oversee daily departmental operations.  Complete performance reviews and design development plans.  Drive achievement of goals and objectives.     This position is hybrid (expected 1x/month onsite). Expected shift is 5AM - 1:30PM or 8:45AM - 5:15PM EST.   NYC Salary Range - $83,130 - $85,000 annually; compensation is commensurate to geographic location.

Provide day-to-day oversight to the support operations team for all aspects of UNFCU’s deposit operations.  Provide leadership to ensure quality and regulatory compliance.  Manage vendor relationships necessary to complete daily functions. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.   This position is expected to be hybrid (1x/month onsite).   NYC Salary Range - $95,070 - $115,000 annually; compensation is commensurate to geographic location.

This position is onsite:   NYC Salary Range - $43,000 - $44,000 annually; compensation is commensurate to geographic location. (Eligible for sign-on bonus)   Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

This position is hybrid:   NYC Salary Range - $57,280 - $67,000 annually; compensation is commensurate to geographic location.   The Loan Servicing Investor Reporting Specialist is responsible for daily reporting and reconciling of custodial accounts and remittances to various investors for loans sold participations, securitized or on an individual basis. Reports to Loan Servicing Operations Supervisor.

This position is onsite:   NYC Salary Range - $43,000 - $44,000 annually; compensation is commensurate to geographic location. (Eligible for sign-on bonus)   Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

This position is onsite.   NYC Salary Range - $52,000 - 57,000  annually; compensation is commensurate to geographic location.   Provide service excellence to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving. Responsible for determining members' financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving member account/loan problems, and assisting members to the fullest extent possible. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

Be part of the team that protects UNFCU’s assets by helping to minimize losses at all stages of delinquency and helps to prevent delinquency by negotiating future payment arrangements and credit line availability with separating members. You will get to practice service excellence by providing critical daily and monthly reports and through consistent communication with stakeholders.   This position is expected to be hybrid.   NYC Salary Range - $64,770 - $70,000 annually; compensation is commensurate to geographic location.

This position is hybrid.    NYC Salary range: $64,770 - $66,000 annually; compensation is commensurate to geographic location.   Assists in the overview of daily member interaction activities of the Global Cards Solutions Department, including telephone, mail and email channels. Works directly with members to resolve all credit and debit card service issues. Under supervision, develops and maintains a close working relationship with all vendors and processors to ensure optimal member access and services. Also responsible for ensuring incoming email queues are addressed in an accurate and efficient manner. Works with UN agencies to provide specialized United Nations Corporate Card services.

This role is the first of its kind at UNFCU. We are looking for an experienced Data Scientist who will take us to the next level of machine learning, aiding the organization in achieving its unique objectives and goals. You will analyze and interpret complex datasets and use advanced analytics tools, algorithms, and machine learning techniques to make predictions and decisions from vast amounts of data.   This position is expected to be hybrid.    NYC Salary Range - $85,600 - $130,000 annually; compensation is commensurate to geographic location.

Our Member Service Representatives are the faces of service excellence. In this role, you will interact daily with UNFCU members, determining their financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving issues with member accounts/loans, and assisting members to the fullest extent possible.    This position is onsite 5x/week, based in our Rome office.

This position is hybrid:     NYC Salary Range - $55,000 - $60,000 annually; compensation is commensurate to geographic location.   Responsible for the timely and accurate execution of all incoming and outgoing wires. Perform a variety of duties that allow UNFCU and its members to meet their financial obligations. Adheres to global payment practices and applicable US and international regulations. Provides hands-on training for new hires and addresses day-to-day training needs for incumbents in the Global Funds Transfer Representative I position. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.  

Oversees the daily operations of the Geneva Representative Office, ensuring compliance with applicable regulations and UNFCU policies and procedures. Utilizes the service excellence model to supervise, coach, motivate, and develop a team of Member Service Representatives to establish effective member relationships. Ensures the delivery of high quality member service by applying service excellence principles. Develops and maintains relationships with key individuals in United Nations organizations in order to facilitate operations.  Upholds UNFCU’s mission and core values by promoting teamwork, developing staff, and leading by example. Drives achievement of corporate and branch goals and objectives.   This position is onsite 5x/week in our Geneva location. Please submit your resume in English. 

This is a unique role to support our First VP, Deposit Products Officer with data research and analysis where you'll gain understanding of UNFCU deposit products and our global membership. You'll assist the FVP with collecting and evaluating transactional and statistical data. Utilize tools (e.g. Excel) to analyze and work with management to decipher trends leading to executive management recommendations. Prepare periodic statistical and reports and presentations, and participate in the analysis and interpretation of data as appropriate. Assist in assessing needs and identifying data sources, as well as providing executive-level administrative support and input for ad hoc requests. Perform various functions including, but not limited to, formatting and editing documents, forms and reports. This position is expected to be hybrid. NYC Salary Range - $80,710 - $95,000 annually; compensation is commensurate to geographic location.