Product Manager - Global Cards Solutions Program Management

Lead the execution of strategic initiatives, optimize program performance, and enhance the credit and debit card member experience. This role requires strong expertise in card products/marketing, payments infrastructure, and CX principles.

Drive cross-functional initiatives, monitor key performance indicators, and deliver improvements that directly impact member satisfaction and portfolio growth. Collaborate closely with Product Development, Analytics, Marketing, and IT teams, to help ensure that UNFCU’s card programs remain competitive, digitally enabled, and responsive to evolving member needs.

This position is expected to be hybrid.

NYC Salary Range - $125,000 - $160,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Lead the day-to-day execution of initiatives across the credit and debit card programs, ensuring alignment with business goals and member expectations.
• Drive delivery of product enhancements informed by competitive trends, member insights, and business priorities.
• Coordinate end-to-end initiatives that support card issuance, activation, spend growth, digital engagement, and member retention inclusive of marketing and product enhancements.
• Develop business cases and project plans for enhancements, securing necessary stakeholder support for execution.
• Track post-implementation results, measure performance against KPIs, and recommend continuous improvements.
• Monitor portfolio performance metrics (e.g., spend volume, activation rates, interchange revenue, profitability) and identify opportunities to drive growth and optimize engagement.
• Leverage data-driven insights to inform product decisions, marketing campaigns, and member outreach efforts.
• Collaborate with Analytics and Product teams to translate insights into targeted initiatives that enhance portfolio health and member value.
• Champion member-centric design by applying Journey Mapping and Design Thinking methodologies to improve cardholder experiences.
• Identify service pain points and lead initiatives that reduce friction, enhance ease of use, and improve member satisfaction.
• Partner with Corporate Marketing and Product teams to support member education campaigns, digital adoption, and loyalty initiatives.
• Track and report CX metrics (e.g., NPS, Customer Effort Score, Time to Resolve Disputes) to inform ongoing improvements.
• Support vendor management activities by ensuring project deliverables meet timelines, service standards, and business needs.
• Collaborate with Technology teams to successfully integrate new payment solutions, security features, and digital experiences into the card programs.
• Perform additional responsibilities as assigned.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Bachelor’s degree
• 7+ years of program management or card management experience
• Strong understanding of credit and debit card issuing, payments operations, and industry trends
• Proven ability to manage complex projects across cross-functional teams and deliver measurable results
• Working Knowledge of CX principles such as Journey Mapping, VoC, and Customer Effort Score 
• Strong analytical ability/problem solving skills
• Ability to work independently and within a team environment to complete assigned projects in a timely manner
• Strong interpersonal, verbal and written communication skills
• Ability to work independently, manage multiple priorities, and drive initiatives forward
• Able to multi-task, taking on several initiatives at once
• Able to work collaboratively, across multiple teams

• Proficient with Excel and PowerPoint
• Ability to build business cases with strong PowerPoint presentation skills
• PMP, CPP, or similar certification is a plus
• Experience in a financial institution, credit union, or global card environment
• Familiarity with emerging payment technologies and digital banking tools

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.