Global Cards Solutions Operations Supervisor

Protect, optimize, and stabilize UNFCU’s payment card exposure. Ensure member satisfaction with transaction completion, protect against financial losses, and guard against reputational risk to UNFCU’s business from card industry compromise events. Balance member needs with prudent financial decisions. Promote teamwork and foster a challenging and rewarding environment for the Global Cards Solutions team.

This position is expected to be hybrid.

NYC Salary Range - $93,540 - $120,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Supervise daily card activities to ensure the team meets the Credit Union’s strategic objectives and targeted business results. Provide guidance and support to staff, ensuring uninterrupted departmental operations.
• Monitor and identify opportunities for process improvements and recommend changes to enhance operational efficiency.
• Build and maintain strong internal relationships, providing support and coordination with internal partners in the branches and member service areas on operating procedures. Assist in the resolution of operational issues.
• Ensure all department procedures are properly documented, kept current, and followed as written.
• Support the administration of key tasks related to member service including card ordering, delivery, dispute resolution, and fraud claim processing.
• Coordinate with third-party vendors (e.g., Valera, Quavo, Thales,) to ensure smooth operational processes. Collaborate with IT services to support card processing and resolve issues as needed.
• Oversee routine tasks related to ATM reconciliation, credit card payment processing, NSF processing, and Visa over-limit processing.
• Monitor staff performance and provide guidance and support to ensure goals are met. Coach and develop staff to ensure they adhere to procedures and maintain high standards of service.
• Provide ongoing training to staff and ensure proper documentation of processes is maintained and updated as necessary.
• Perform additional responsibilities as assigned.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Bachelor’s degree
• 3-5 years of experience in a financial services environment with a concentration in card services
• Prior experience in a leadership role
• Advanced Microsoft Word, Excel and PowerPoint skills
• Familiarity with consumer payment behavior in diverse global regions
• Ability to upgrade both customer service and fraud measurement MIS reporting

• Strong cards operations knowledge, including Reg E

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.