AVP, Regional Mortgage Production

Develops and oversees an Outside Mortgage Originations team within an assigned region, while balancing risk, superior service and quality in a compliant manner.

This position is expected to be hybrid.

NYC Base Salary Range - $80,000 - $100,000 annually, + compensation plan; compensation is commensurate to geographic location

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Partner with VP, Mortgage Production to maintain the current production environment along with future production. Attend quarterly and annual strategic meetings to understand and participate in the overall goals of UNFCU.
• Manage the business development activities of the mortgage production staff within an assigned region; identify opportunities to increase loan origination volume in order to achieve corporate and regional objectives.  Develop new business development strategies.   Manage external calling activities of Mortgage Loan Officers in order to establish referral relationships and drive production.
• Establish and maintain business relationships with contacts in order to determine potential applicants. Develop methodologies to determine opportunities for new mortgage business within UNFCU’s existing field of membership base and through the alternative membership (UNA USA) initiative. Develop relationships with new members to assist them in their mortgage process.
• Perform all duties inherent to a managerial role and participate in strategic development; challenge and develop direct reports and staff to be more effective, efficient and satisfied with the work they perform for the Credit Union and its members; prepare and administer performance evaluations; and assist in the resolution of problem situations.  Promote teamwork and cooperation within Lending and across the Credit Union; utilize coaching techniques and all available training resources to achieve desired performance level of staff.  Promote and facilitate a strong service and sales culture. 
• Recruit, coach, motivate, and support direct reports through established performance management processes. Set production goals for the region and identify ways to ensure that goals are met.  Manage to metrics and track department goals. Assist loan officers with the development of business plans with meetings set at least on a monthly basis. Assist loan officers with loan scenarios and structuring quality loan submissions.
• Analyze daily, weekly and monthly origination/production reports in order to manage pipeline accordingly; monitor Mortgage Loan Officers’ activities, including call reports in order to maximize sales force effectiveness.  
• Delegate leads to loan officers and occasionally interview self-originated applicant(s) for residential first and second mortgage business to determine qualifications and appropriate product(s); explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant; establish and maintain relationships with potential applicants and promote/solicit mortgage business; provide mortgage product education to membership. 
• Identify opportunities to develop credit union awareness within the community of potential referral sources at events sponsored by affinity groups such as real estate or builder organizations
• Partner with other UNFCU sales teams, including Business Development, insurance advisory groups, to generate and receive business referrals.
• Secondarily monitor competitor products, services and rates to ensure UNFCU rates are competitive.  Recommend changes of rates and services to Operations and Secondary department based on local and national market conditions.
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:

• Maintain awareness of and report suspicious activity
• Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
• Complete annual BSA/AML/OFAC training

• Bachelor’s degree or equivalent experience
• 7-10 years of experience in a mortgage lending environment 
• 3 years’ experience managing a sales team
• Demonstrated competence using one or more mortgage loan origination systems
• Strong analytical ability/problem solving skills
• Ability to work independently and within a team environment to complete assigned projects in a timely manner
• Strong interpersonal, verbal and written communication skills
• Able to multi-task, taking on several initiatives at once
• Strong analytical ability/problem solving skills
• Ability to work independently and within a team environment to complete assigned projects in a timely manner
• Strong interpersonal, verbal and written communication skills
• Able to multi-task, taking on several initiatives at once

• Previous multi-team experience is a plus
• Experience managing a remote team
• Strong PC skills, with good knowledge of Microsoft Word, Excel, Outlook, and PowerPoint

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.