Lending Operations Quality Assurance Analyst

Monitor and test processes within the Loan Servicing department to ensure quality, accuracy, and compliance. Analyze data from multiple sources, identify trends, reconcile discrepancies, and highlight areas for improvement. Collaborate with process improvement leads to review departmental policies, procedures, and perform risk assessments focused on identifying control gaps. Manage, conduct, and document QA activities across key loan operations functions, using reports and data to detect and resolve inconsistencies. In addition, prepare and present monthly management reports to support informed decision-making and continuous improvement across all lines of business within loan operations.

This position is expected to be hybrid.

NYC Salary Range - $83,130 - $93,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Create and maintain a process map of functions within each lending area.
• Create and update documentation of processes, reports, applications, and procedures as per department policy.
• Implement a 12-month matrix of functions in Loan Servicing with a calendar of processes to be monitored or tested.
• Maintain and complete a checklist of items to be monitored or tested, identify an appropriate sampling and perform the quality assurance testing on activities related to the servicing of UNFCU loans. This will include, but is not limited to, monitoring the portfolio for negative amortization, payment allocation, extreme rate testing, accurate accruals, prepaid mortgage payments, escrow disbursements, timely mortgage satisfactions, loan payoff requests, timing of notifications, etc.
• Review file maintenance report for accuracy of critical fields on a daily basis.
• Review the results of the completed post-closing quality control audits performed by staff on mortgage loans.
• Monitor tax and insurance tracking to ensure invoices are paid on time.
• Collaborate with fellow employees as needed to adequately perform all required tasks.
• Review department procedures for adequate controls and detect possible gaps or deficiencies.
• Analyze trends and develop ad-hoc or operational reports to meet ongoing business requirements.
• Communicate the scope and present results of the testing in a professional way to stakeholders.
• Develop and maintain procedures for monitoring and testing of loan servicing functions.
• Validate DNA reports are monitored as per procedure.
• Remain current on industry rules, regulations, and best practices to ensure testing program and processes comply with regulations.
• Perform other duties as requested by management.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Bachelor’s degree and 2-4 years of experience in mortgage compliance, servicing, monitoring and testing
• Strong understanding of applicable regulations and state laws of process to be monitored or tested
• Experience in a risk management or loan servicing role preferred
• Knowledge of mortgage lending regulations and compliance requirements (including but limited to UDAAP, Fair Lending, and state mortgage laws)
• Knowledge of consumer loan regulations
• Proficiency in MS Excel
• Familiarity with FISERV DNA is a plus

• Excellent analytical skills
• Strong organizational, multi-tasking, and time-management abilities
• Excellent communication skills, both verbal and written
• Strong attention to detail

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.