Open Positions

You’ll play a key role in supporting our members throughout the life of their loans from initiation to resolution, including helping them navigate inquiries, payments, and account changes with accuracy, professionalism, and care. Provide timely, accurate, and complete responses to members and escalate complaints or issues to manager when appropriate. Ensure compliance with applicable Federal, State and NCUA regulations and laws while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.  

Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.   We are seeking highly skilled Contact Center Agents with expert-level French language abilities and confirmed fluency in both French and English. The ideal...

This position is focused on the administrative side of the originations process and is responsible for supporting the rest of the team in this capacity. This includes assisting with member applications, appointment scheduling, member documentation, reporting, and providing rates.     This position is expected to be remote.   NYC Salary Range - $50,240 - $55,000 annually;...

Serve as a key contributor by executing UNFCU’s visual identity across all member communications. With a strong eye for detail and advanced proficiency in design tools, consistently elevate and evolve the UNFCU brand across platforms.   This position is expected to be hybrid.   NYC Salary Range - $88,190 - 110,280 

JOIN OUR TEAM!   Are you a proactive professional with a passion for service excellence and organizational efficiency? At UNFCU, exceptional executive leadership support is a cornerstone of our success.  We seek an experienced Executive Administrator to provide high-level support to our executive leadership team.  

Responsible for the processing and maintenance of mortgage applications while upholding compliance with all applicable rules, laws, and regulations, and UNFCU’s commitment to member service.   This position is hybrid (1x/week onsite)   NYC Salary range: $60,770 - $67,000 annually; compensation is commensurate to geographic location.

This position performs the solicitation and origination of residential first and second mortgage loans with potential applicant(s), determination of applicant’s financial needs and promotion of mortgage products/services that meet those needs, in compliance with UNFCU loan policy and federal, state and NCUA rules, regulations and laws. This includes communication with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.  Working remotely, this position is a self-sourcing position leveraging relationship building skills to broaden the UNFCU membership.  

Provide service excellence to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving. Responsible for determining members' financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving member account/loan problems, and assisting members to the fullest extent possible. Handles escalated member inquiries and requests and is responsible for servicing a specific area of the business, i.e. product line, etc. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics &...

Serve as a key contributor in designing, developing, and maintaining scalable, CMS-driven applications on the Optimizely platform. This role requires close collaboration with UX/UI designers, product managers, and QA teams. Additionally, this role requires hands-on expertise in a wide array of technologies including ASP.NET Core, MVC, Web API, Razor, ReactJS, JavaScript, and SQL.   This position is expected to be hybrid.

Responsible for designing, delivering, and evaluating training programs focused on all aspects of consumer lending, mortgage lending, and loan servicing at the credit union. This role ensures Lending staff have the knowledge, skills, and tools necessary to deliver outstanding service, comply with regulatory requirements, and meet Lending Division goals. Incumbent will demonstrate a deep understanding of lending processes, regulations, and systems, paired with a passion for coaching and professional development.   This position is expected to be hybrid.

This position performs the solicitation and origination of residential first and second mortgage loans with potential applicant(s), determination of applicant’s financial needs and promotion of mortgage products/services that meet those needs, in compliance with UNFCU loan policy and federal, state and NCUA rules, regulations and laws. This includes communication with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.  Working remotely, this position is a self-sourcing position leveraging relationship building skills to broaden the UNFCU membership.  

You will serve as a key contributor to the Office of Strategy Management in the ongoing growth and maturity of UNFCU’s member experience management (MXM) practice.     This position is hybrid (2x/week onsite).    NYC Salary Range - $100,860-$125,000 annually; compensation is commensurate to geographic location.

Collaborate with various data management team and business units, enhancing and architecting data warehouse and data lake solutions, extracting data (ETL), and testing it upon completion. Possess knowledge of coding languages like SQL and Python, Data warehouse architecture, Data Security, and Data Strategy.  Create a highly efficient data solutions that suits the data storage, modeling, and visualization needs of the company.   This position is expected to be hybrid.

Provide operational, analytical, and project management support for department. Assist FVP with collecting and evaluating transactional and statistical data. Utilize tools to analyze and collaborate with management to decipher trends leading to executive management recommendations. Prepare periodic statistical reports and presentations, and participate in the analysis and interpretation of data. Assist in assessing needs and identifying data sources, as well as providing executive-level administrative support and input for ad hoc requests.  

Support and guide GCS staff in their mission to provide an exemplary member experience. In conjunction with management, provide support in the execution of quality assurance procedures, performance analysis, compliance requirements and training staff.  Provide effective supervision of GCS training and quality assurance staff and oversee daily departmental operations in collaboration with GCS management. Supervise, monitor, evaluate, coach, motivate, conduct ongoing quality reviews, and train all levels of GCS staff. Ensure that all member emails are responded to accurately and efficiently. Develop and conduct regular reviews of the training and quality assurance processes. Help drive achievement of...

Our team is responsible for the timely and accurate authentication and execution of outgoing member requested payments. You will have the opportunity to work with many business lines at UNFCU. You will gain knowledge of new and interesting trends in the global payments industry.   This position is hybrid.   NYC Salary range: $50,240-$53,790 annually; compensation is commensurate to geographic location.

Serve as a key contributor in the implementation and ongoing maintenance of the ERM Framework to ensure alignment with the Credit Union’s strategic objectives and regulatory requirements. Support various ERM processes and programs including Governance forums, issues management, model governance, and maintaining ERM-related documentation. Provide audit and exam support as needed. Analyze key risk indicators (KRIs), risk assessment results and other relevant risk data to prepare reports and insights for the ERM Department and governance committees.  

Data Engineer with 6+ years of experience in building data intensive applications, tackling challenging architectural and scalability problems with some exposure to gathering insights from data by leveraging various BI tools like Tableau, Power BI, MS SQL Server, and OBIEE (Oracle Business Intelligence Enterprise Edition). Demonstrate strong working knowledge with data migration and data warehouse and display excellent communication skills to be comfortable enough to interact with business areas to gather requirements and deliver BI solutions.   This position is expected to be...

Develop robust Business Intelligence Solutions and gather insights from data by leveraging Tableau. Demonstrate some working knowledge with data warehouse and display excellent communication skills to be comfortable enough to interact with business areas to gather requirements and deliver BI solutions.   This position is expected to be hybrid.   NYC Salary Range - $103,000-$130,000

Facilitate the scrum process for project teams/agile squads of cross-functional team members. Guide the scrum team(s) in Agile/Scrum practices in their daily activities to actively promote self-organization, prioritization, team agility and delivery commitment for each sprint. Coach scrum team(s) to deliver value through agile practices as defined and formalized by the Agile Working Group. Collaborate with product owner(s) to ensure continuous grooming of backlogs. Lead daily stand-up meetings/calls and own the scrum ceremonies for the scrum team(s).