Upholds UNFCU’s commitment to service excellence by independently managing and resolving card inquiries, with sound judgment with timely and effective solutions. Assist with other functions within the department to meet service level agreements. Execute all member service-related tasks within the department effectively and accurately.
This position is expected to be hybrid, 2 days a week in the office, with additional in-office days as business needs require.
Safeguard UNFCU’s assets by addressing early-stage delinquencies and reducing future defaults through negotiating payment plans and credit options with departing members. Serve as a liaison with UNFCU attorneys on bankruptcy matters. Handle administrative processes related to loan payment relief, bankruptcy notifications, deceased accounts, disability insurance claims, negative share accounts, charged-off accounts, credit bureau reporting, and other related duties as needed.
This position is hybrid.
Lead the execution of strategic initiatives, optimize program performance, and enhance the credit and debit card member experience. This role requires strong expertise in card products/marketing, payments infrastructure, and CX principles.
Drive cross-functional initiatives, monitor key performance indicators, and deliver improvements that directly impact member satisfaction and portfolio growth. Collaborate closely with Product Development, Analytics, Marketing, and IT teams, to help ensure that UNFCU’s...
Make an impact on the employee experience as a trusted HR partner to business leaders and HR colleagues across a global organization. You will serve as a senior HR resource and trusted partner that helps shape and deliver talent programs, provide guidance on complex workforce matters, and advance initiatives that strengthen employee engagement, support business goals, and support a diverse and inclusive workplace. You will advise and guide HR Business Partners in the achievement of tasks, projects and initiatives, and the fulfillment of business needs and support the Manager - Employee Experience in the planning and management of...
Develop, maintain, and enhance quantitative frameworks supporting balance sheet management, enterprise capital planning, stress testing, and Current Expected Credit Loss (CECL) modeling as we mature as a Tier 1 Credit Union exceeding $10 billion in total assets. Translate complex financial, economic, and member-level data into actionable insights that support strategic decision-making, risk management, forecasting, and regulatory requirements. Lead the design and validation of quantitative models, scenario analyses, forecasting methodologies, and data-driven processes used to assess capital adequacy, credit risk, earning performance, and balance sheet resilience under a range of economic conditions....
Job Locations
US | US | US-CT | US-ME | US-MA | US-VT | US-NH | US-RI
We’re looking for a motivated Loan Officer who thrives on building relationships and delivering smart mortgage solutions. In this remote, self-sourcing role, you’ll originate residential mortgage loans, guide members through the financing process, and grow your pipeline through strong networking and member engagement.
If you’re a consultative salesperson who enjoys helping people achieve major financial milestones, this is an opportunity to make a real impact while growing your career.
Support the implementation and maintenance of the Enterprise Risk Management (ERM) Framework in alignment with strategic objectives and regulatory requirements. Assist with ERM programs, including Issue Management, RCSA activities, process mapping, risk assessments, and control development. Maintain ERM documentation, support audits and examinations, and analyze key risk indicators (KRIs) and assessment results to deliver actionable insights and reports for the ERM Department and governance committees.
This position is hybrid.
Establish and build out our long-term data strategy and architecture for the Data & Analytics Center of Excellence. Collaborate with various data management teams and business units in architecting and enhancing data warehouse & data lake solutions, ETL processes, and reports. Expand and maintain our data dictionaries, architecture design documents, and standards documentation and promote adherence to policy and best practices
This position is expected to be hybrid.
We’re looking for a motivated Loan Officer who thrives on building relationships and delivering smart mortgage solutions. In this remote, self-sourcing role, you’ll originate residential mortgage loans, guide members through the financing process, and grow your pipeline through strong networking and member engagement.
If you’re a consultative salesperson who enjoys helping people achieve major financial milestones, this is an opportunity to make a real impact while growing your career.
Job Locations
US-NY-Long Island City | US-NJ | US-PA-Philadelphia
We’re looking for a motivated Loan Officer who thrives on building relationships and delivering smart mortgage solutions. In this remote, self-sourcing role, you’ll originate residential mortgage loans, guide members through the financing process, and grow your pipeline through strong networking and member engagement.
If you’re a consultative salesperson who enjoys helping people achieve major financial milestones, this is an opportunity to make a real impact while growing your career.
Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
This position is onsite.
NYC Salary Range: $44,720...
Analyze, document, and review financial transactions to ensure accurate reporting and compliance with internal controls. Support audit requests and prepare ad hoc financial reports as needed. Collaborate with team members to continuously improve processes and strengthen internal controls.
- This position is hybrid.
- NYC Salary Range: $80,070 - $90,000 annually: compensation is commensurate to geographic location.
Join this collaborative team to assess lending risk and help minimize financial losses by recovering delinquent funds through collection letters, phone outreach, and skip tracing, while supporting UNFCU’s overall financial soundness. It will also provide the opportunity to hone your negotiating skills.
This position is hybrid.
Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Responsible for determining members' financial needs and resolving their financial inquiries. Ensure compliance with country, federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
This position is hybrid/remote.
Support the development and execution of integrated marketing strategies and campaigns that drive member engagement, loan and deposit growth, product adoption, and member retention. Partner cross-functionally to deliver data-driven marketing initiatives, support product launches and enhancements, optimize acquisition and engagement efforts, and contribute to achieving the organization's strategic growth objectives.
This position is expected to be hybrid.
Develop clear, engaging copy and content across our social media channels and website to drive brand loyalty and engagement. Translate our core differentiators—financial education, secure global banking, and sustainability—into compelling stories.
This position is expected to be hybrid.
NYC Salary Range - $80,070 - $100,080 annually; compensation is commensurate to geographic...
Oversee IT, Information Security, and Business Continuity/Disaster Recovery (BCP/DR) risks across the credit union. Partner with technology and business leaders within the three lines of defense framework to provide independent oversight and advisory support, ensuring technology risks are effectively managed and aligned with the organization's risk appetite, regulatory expectations, and strategic objectives. Serve as the primary liaison between Enterprise Risk Management and technology leadership to promote transparency, resilience, and informed risk-based decision-making.
Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct.
The position is onsite. Washington, D.C. Salary Range - $46,608 - $55,000 annually; compensation is commensurate to geographic location.
Develop robust Business Intelligence Solutions and gather insights from data by leveraging BI tools like Tableau or Power BI. Demonstrate some working knowledge with data warehouse and display excellent communication skills to be comfortable enough to interact with business areas to gather requirements and deliver BI solutions.
This position is expected to be hybrid.
NYC Salary Range - $105,000-$145,000 annually; compensation is commensurate to geographic location.
