Open Positions

Responds to loan servicing member requests from inception to closing of a concern or complaint. Provides responses to members as rapidly as possible, and with a high degree of accuracy and completeness. Escalates complaints as appropriate. Responsible for compliance with applicable Federal, State and NCUA rules, regulations and laws while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.   This position is hybrid  

Under general supervision, responsible for analyzing and organizing large data sets, to generate actionable insights.  This role involves creating detailed reports, presenting findings to senior management, and making recommendations based on data analysis.  You will play a critical role in supporting strategic decision-making by identifying trends and providing valuable data-driven insights.   This position is hybrid   NYC...

Uphold the Credit Union's commitment to provide exceptional member service and represent the Credit Union in a positive and professional manner at all times. Under general supervision, provide receptionist and administrative duties in order to ensure support for the department. Moreover, undertake different tasks related to the efficient performance of member-related services. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

This is a newly created executive level opportunity. Manage and administer UNFCU’s credit risk by establishing an effective framework, setting risk tolerances, and overseeing and monitoring the consumer lending portfolio and the external environment. The AVP Consumer Credit Risk demonstrates passion for leveraging data and analytics to fuel growth and improve our members’ financial well-being. They also ensure that the credit risk function complies with all applicable rules, regulations, and statutory requirements. Administer and monitor UNFCU’s modeling and decisioning tools to ensure they operate within agreed upon lending guidelines.

Responsible for leading and overseeing all aspects of risk, including compliance, operational, financial, and reputational risks, within our Cards and Payments departments. This individual will play a critical role in identifying, assessing, mitigating, and monitoring risks while ensuring compliance with regulatory requirements and enhancing the risk framework for our payment systems and card products.   This position is expected to be hybrid.  

At United Nations Federal Credit Union, our mission is serving the people who serve the world. To support that mission, the Strategy Data Analyst will help research and analyze member behavior and product and service adoption trends across all business units to inform corporate wide strategy analytics. The insights and recommendations provided in this role are critical to UNFCU’s strategy.   This position is expected to be hybrid.  

Responsible for the timely and accurate authentication and preparation of outgoing member requested payments. Perform a variety of duties in order to ensure that all incoming and outgoing payments are carried out in an efficient manner. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.   This position is hybrid:   NYC Salary range: $50,240 - $52,000 annually;...

The Member Experience Management (MXM) Center of Excellence (CoE) is excited to introduce a newly created role focused on supporting the growth and maturity of our Member Experience practice process. This position will work closely with the Office of Strategy Management, playing a pivotal role in advancing the organization's commitment to delivering exceptional member experiences. As a dedicated resource within the MXM CoE, this role will contribute to enhancing and refining processes that drive member satisfaction and engagement across all touchpoints.   This...

Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.   We are seeking highly skilled Contact Center/Customer Service Agents with expert-level Spanish language abilities and...

This position is hybrid.    NYC Salary Range - $160,000 - $200,000 annually; compensation is commensurate to geographic location.   - Eligible for an annual corporate incentive - 401K match of 100% of up to 6% of employee...

This position is focused on the administrative side of the originations process and is responsible for supporting the rest of the team in this capacity.  This includes assisting with member applications, appointment scheduling, member documentation, reporting and rates.  

Responsible for performing standard tasks related to the delivery of goods/services to include confirming receipt quantities, and reconciling invoices in compliance with a 3-way match (Purchase Order/Packing Slip/Invoice).   Perform scheduled physical inventories of assets such as office furnishings and IT equipment, including scanning assets, updating and maintaining data within the e-Inventory Control System.  Research, report and document inventory asset discrepancies of missing assets to management.  Ensures UNFCU inventory printed materials are released, received, and inventory levels are maintained accordingly.   

The Senior Compliance Analyst plays a crucial role in supporting the credit union's compliance and risk management program by ensuring adherence to regulatory requirements and internal policies. This position involves monitoring, analyzing, and providing guidance on compliance-related issues, implementing and improving compliance processes, conducting compliance reviews, and preparing reports.   This position is hybrid.   

At United Nations Federal Credit Union, our mission is to serve the people who serve the world. As the leader of Corporate Marketing Research & Analytics, you will oversee a team dedicated to gathering, analyzing, and interpreting marketing and research data. The data will be leveraged to inform go-to-market strategies, improve prospect acquisition and member retention, as well as drive the overall success of Corporate Marketing campaigns. This role requires a strong analytical mindset, expertise in data synthesis, research, marketing technologies, and the ability to lead a team that transforms data into actionable...

Our team is responsible for the design, development, deployment, maintenance and administration of Web/Middleware applications to support UNFCU’s business operations and growth by adopting DevOps principles. Demonstrate full stack knowledge and capability to work in all areas of the technology stack.   This position is expected to be hybrid. 

This is an opportunity to lead and maintain UNFCU's BSA and OFAC compliance program. You will guide our team in safeguarding our organization against financial crimes while ensuring compliance with regulatory standards.    This position is expected to be hybrid.   NYC Salary Range - $191,000 - $250,000 annually; compensation is commensurate to geographic location.

Responsible for developing and monitoring all aspects of the Credit Union’s compliance requirements associated with our lending products and services, as well as all associated compliance related policies and procedures. In addition, responsible for the reporting requirements under Home Mortgage Disclosure Act (HMDA), the Credit Union’s Fair Lending Policy, and the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act). Accountable for developing and monitoring risk-based compliance programs to assure regulatory compliance with all aspects of lending in consultation with assigned business units.  

We are looking for a problem-solver! You will join a highly collaborative team and will perform complex analysis to troubleshoot operational and application issues, particularly involving third party business applications that are in production.    This position is expected to be hybrid.   

At United Nations Federal Credit Union, our mission is to serve the people to serve the world. Every day we work to bring financial peace of mind to the global citizens and advocates of the UN system. Analyze member and product data and conduct market research to derive insights. Provide actionable recommendations based on insights to Corporate Marketing and UNFCU business units.   This position is expected to be hybrid.  

This position performs the solicitation and origination of residential first and second mortgage loans with potential applicant(s), determination of applicant’s financial needs and promotion of mortgage products/services that meet those needs, in compliance with UNFCU loan policy and federal, state and NCUA rules, regulations and laws. This includes communication with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.  Working remotely, this position is a self-sourcing position leveraging relationship building skills to broaden the UNFCU membership.