Mortgage Representative

Solicit and originate residential first and second mortgage loans with existing and potential member(s), determine applicant’s financial needs, and promote mortgage and consumer loan products/services that meet those needs. Communicate with members and staff while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner.

This position is expected to be hybrid, and able to work flexible hours and meet with applicants outside traditional working hours.

NYC Base Salary is $34,320 annually, plus an incentive plan; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Interview applicants for residential first and second mortgage business to determine qualifications and appropriate product(s); explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant; establish and maintain relationships with potential applicants and promote/solicit mortgage business; provide mortgage product education to membership.
• Manage the application process; transfer data/information taken from the member/applicant into appropriate information systems; review required disclosures with members for accuracy; ensure the accurate preparation of application forms required by UNFCU, in compliance with all related regulations and laws; perform analysis of required documents to appropriately advise membership; monitor regulatory environment for possible changes that may affect residential mortgage lending procedures/guidelines; assist in the resolution of problem situations and commitment conditions.
• Identify opportunities for new mortgage business within UNFCU’s existing member base. Develop relationships with prospective new members to assist them in their mortgage process.
• Follow up with the processing team to ensure the timely closing of mortgages. Inform members of the status of their files in accordance with UNFCU’s guidelines in a timely manner.
• Participate in mortgage initiatives and seminars to educate membership and publicize mortgage products and services. Identify opportunities to offer additional mortgage products or cross-sell other credit union products or services.
• Act as a resource in the Mortgage Department. Participate in credit union training programs and any other function as requested.
• Perform additional responsibilities as assigned.
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
  • Maintain awareness of and report suspicious activity
  • Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
  • Complete annual BSA/AML/OFAC training.

• Associates degree or equivalent experience
• 5 years of progressive mortgage originations experience
• Knowledge of MS Office (Word, Excel, Outlook, and PowerPoint)
• Thorough knowledge of mortgage lending regulations (i.e. RESPA, REG Z and ECOA), secondary mortgage market – FNMA or FHLMC and private mortgage insurance guidelines required, in addition to ability to read and interpret appraisals, tax returns and credit reports

• Excellent sales and service orientation
• Strong organizational and communication skills

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.