Senior Product Manager, Digital Banking

Serve as a key leader driving the strategic development and execution of high-impact products, overseeing their lifecycle from ideation to implementation. Lead cross-functional teams to ensure alignment with business goals, customer needs, and industry best practices. This role combines product vision with execution, offering elevated leadership responsibilities while maintaining core Product Management functions.

This position is expected to be hybrid.

NYC Salary Range - $120,000-$150,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Take ownership of defining, communicating, and driving the strategy, roadmap, and execution timeline for the Digital Banking platform and other product lines that create value for members and business units.
• Ensure transparency and clarity in articulating product plans, benefits, and outcomes to diverse internal stakeholders.
• Lead cross-functional collaboration, ensuring product solutions align with strategic business goals and measurable success metrics.
• Accountable for developing a deep understanding of member and business needs, identifying product gaps, and proposing innovative ideas that enhance experiences and drive growth.
• Ensure seamless execution of user experiences by collaborating effectively with developers, business teams, and marketing partners.
• Oversee the translation of product enhancements into detailed requirements, ensuring rapid development and successful testing for quick time-to-market delivery.
• Manage the creation and maintenance of comprehensive product documentation, including product guides, release plans, and training materials to support internal and external stakeholders.
• Take accountability for every stage of the product lifecycle, from research and discovery through experimentation and delivery.
• Lead product launches with full ownership of go-to-market strategies, coordinating efforts across business teams to ensure successful rollout and adoption.
• Responsible for transition planning, working closely with support teams and business units to enable smooth product deployment.
• Advocate for Agile product management processes, ensuring detailed presentations, requirements, product backlog, and user stories account for all scenarios of a product release.
• Make data-driven prioritization decisions, selecting features that best meet member and business needs while defining minimal viable product releases.
• Serve as the point of contact for IT and business units regarding product features, issues, and priorities.
• Define and track success metrics, ensuring accurate measurement and continuous improvement based on analysis of launched products.
• Collaborate with Product Managers to refine standards and processes, ensuring consistency and best practices across the team.
• Proactively assess and analyze member and business interactions, identifying opportunities for improvement and innovation.
• Take full responsibility for additional assigned responsibilities, ensuring tasks are executed effectively and with strategic intent.
• Contribute meaningfully to department and organization-wide initiatives, driving impact through collaboration and strategic thinking.
• Perform additional responsibilities as assigned.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
  

• Bachelor's degree
• 3-5 years of experience in software product management
• 5+ years of experience in designing, developing, and deploying web-based products using Agile/Scrum methodologies
• Knowledge of technology product management within digital retail banking, including best practices for scalable and customer-centric solutions
• Understanding of Online and Mobile Banking applications and emerging digital technologies that enhance financial services
• Proficiency in developing and analyzing business metrics, ensuring product effectiveness and alignment with organizational goals
• Ability to independently drive strategic initiatives, manage competing priorities, and align cross-functional stakeholders
• Excellent verbal and written communication skills, with the ability to present product visions in a compelling and actionable manner to stakeholders
• Proficiency in defining and analyzing business metrics, ensuring products meet strategic objectives and drive measurable impact
• Collaborative proactive team player, able to initiate and execute projects independently while fostering open communication
• Strong interpersonal skills, with an awareness of the unique needs of geographically distributed teams and stakeholders

• Experience in Business Process Modeling and Process Improvement, driving efficiency and optimization within product workflows.
• Skilled in defining Epics, Features, and crafting User Stories that translate strategic priorities into actionable development tasks
• Familiarity with Behavior-Driven Development (BDD) and Test-Driven Development (TDD) to improve software reliability and efficiency
• Understanding of data analytics, compliance regulations, and industry best practices, ensuring products align with legal, operational, and customer needs• Understanding of data analytics, compliance regulations, and industry best practices, ensuring products align with legal, operational, and customer needs
• Highly organized and detail-oriented, capable of managing all aspects of a product release, from planning to execution
• Demonstrates a strong passion for digital products and their evolution, continuously exploring opportunities for innovation and enhancement
  

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.