Senior Transformation Associate

Support business transformation initiatives across the organization. Proactively identify opportunities for change by leveraging data analysis, journey mapping, and process reviews. Shape and deliver initiatives that unlock value across the organization, molding an environment catered to fundamental and lasting change. Balance strategic thinking and hands-on execution, with an emphasis on driving measurable outcomes. Champion a culture of continuous improvement, fostering collaboration and alignment across diverse teams. Identify high-impact projects that advance the company's objectives.

This position is expected to be hybrid.

NYC Salary Range - $120,000-$150,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Analyze current state processes to gain insights and knowledge of focus areas.
• Identify actionable items from insights that lead to improvements, solutions, and innovations.
• Drive future state process transformation and design customer journeys that have positive impacts on the customer experience.
• Use qualitative and quantitative measures to identify fundamental pain points and opportunities.
• Lead and facilitate collaborative sessions with all relevant stakeholders.
• Promote culture of data, process, and journey centric prioritization and decision-making.
• Stay informed of emerging trends, tools, processes, and technologies that can enhance the efficiency and effectiveness of transformation efforts.
• Provide support for go-live activities, address production issues, and conduct post implementation reviews to ensure successful outcomes and capture key findings.
• Provide support with internal requests from management or other departments as needed.
• Participate and conduct system, product, or solution testing.
• Provide various levels of support related for Business Continuity Planning related to specific applications and business units.
• Assist with research and analysis to address audit and examination findings.
• Cross train designated personnel to ensure effective backup coverage.
• Participate in Credit Union training and development programs.
• Attend vendor conferences and present findings to IT department and business units.
• Perform additional responsibilities as assigned and as business needs evolve.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Bachelor’s degree in management information systems, corporate communications, or equivalent
• 5 years of experience in customer journey modeling
• 5 years of experience in process analysis and improvement
• 3 years of experience in leading strategic initiatives
• Experience in using SQL and Excel for data analysis.
• Familiarity with software application use cases and support
• Strong analytical ability/problem solving skills
• Strong interpersonal, verbal and written communication skills

• Knowledge of business process modeling notation (BPMN 2.0)
• Knowledge of customer journey modeling

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.