Senior Manager, General Assembly Branch

Oversee the daily operations of the branch, the safekeeping of cash and monetary instruments and compliance. Utilize service excellence model to supervise, coach, motivate, and develop team to establish and maintain effective member relationships. Ensure the delivery of high-quality member service. Develop and maintain relationships with key individuals in United Nations organizations in order to facilitate operations. Uphold UNFCU’s mission and core values by promoting teamwork, developing staff, and leading by example. Drive achievement of corporate and branch goals and objectives. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

This position is onsite 

NYC Salary Range - $125,000 - $135,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Ensure staff utilize service excellence model by asking effective questions and building relationships to provide a memorable member experience and deepen connections at every touch point.
• Ensure staff become a trusted advisor to members by presenting the features and benefits of UNFCU’s products and services that will best satisfy their current and future needs.  
• Ensure the delivery of high-quality service to members in a branch environment by making sure they are served effectively and promptly.
• Oversee smooth operations of the branch by ensuring adequate staffing.
• Select, develop, train, coach, evaluate, and motivate staff to maximize performance and foster a service culture.
• Administer staff performance snapshots. Promote teamwork and cooperation within the Branch and across the Credit Union. 
• Ensure staff comply with applicable regulations and UNFCU policies and procedures.
• Maintain updated and well-documented Branch Controls.
• Develop and implement effective processes and workflow adjustments to increase efficiencies.   
• Develop policies and procedures and keep staff abreast of any updates.
• Prepare and maintain records of employee productivity, sales tracking, quality control and attendance.
• Perform Branch audits of all monetary instruments and ensure Branch is reconciled and balanced daily.
• Review activity reports and make recommendations for improvements and development of goals.
• Manage and oversee Remote Deposit Capture processors for mobile banking, which includes Deposit Review processing for ATM deposit reconciliation.
• Manage, maintain, and monitor in-house and off-site Automated Teller Machines, with cash handling, reconciliations and auditing. Contact NCR for servicing ATMs as needed.  Collaborate with IT in configuring new ATMs and troubleshooting related technical issues. Provide up and downtime status of ATMs.
• Serve as the CU primary contact with vendors such as NCR, CO-OP, FDR, BRINKS cash handlers, CXI, Glory, The Federal Reserve Bank of NY and of Minneapolis, and US Treasury (for Counterfeit Bills). Maintain knowledge of Victor Client (Security Surveillance Cameras) System.
• Contribute to, and on occasion lead cross-functional project teams as requested and act as primary contact for vendors whose products support branch activity.
• Act as signatory on drafts; approve and override Teller transactions.
• Respond to Branch alarm during non-business hours.
• Perform additional responsibilities as assigned
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
• Maintain awareness of and report suspicious activity
• Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
• Complete annual BSA/AML/OFAC training

• High School Diploma required; college coursework preferred
• 10 years of progressive financial services experience in a retail banking environment, including at least 4 years of management experience with sales, service and operations accountability 
• Notary public required or must be obtained within 90 days
• Medallion stamp authorization to be obtained within 180 days
• Excellent leadership and coaching skills
• Excellent communication skills
• Proficiency in Microsoft Office and the ability to learn and use other job-related applications
• Strong research and analytical skills

• Previous financial services representative experience desired

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.