Mortgage Collector

Assess the risk of mortgage lending activity, and offset risk by ensuring the recovery of funds using collection letters, calls, and skip tracing to resolve delinquent mortgage accounts and mitigate losses in order to contribute to the financial soundness of UNFCU.

This position is expected to be hybrid.

NYC Salary Range - $60,770 - $65,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Work accounts in the assigned queue in LMS to reduce mortgage delinquency and apply funds to delinquent accounts; determine need for loss mitigation and make appropriate recommendations to manager
• Utilize online collection systems to document all collection efforts and telephone calls; remove credit limits or place blocks on Visa accounts, lines of credit, and other revolving loans
• Comply with CFPB regulations related to mortgage collections
• Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations
• Oversee and coordinate all investor delinquency reporting to FNMA, FHLB, and Freddie Mac
• Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions; advise members on financial and debt management, instruct members on how to regain financial soundness while reducing debt, maintain good credit history, and explain the implications of bankruptcy filing

• High school diploma or equivalent with some college coursework completed
• 4 years of collections experience in a financial institution collecting on Mortgage products and HELOC
• Strong written and verbal communication skills
• Knowledge of loss mitigation and delinquency management
• Knowledge of applicable federal and state regulations and laws
• Proficiency in Microsoft Office
• Good negotiation skills and creativity in reducing losses
• Ability to organize work and set priorities
• Ability to manage relationships at all levels throughout the organization and with credit union members
• Ability to interpret documents and make sound decisions within limits of authority

• Experience with FNMA and FreddieMac servicing requirements
• Strong knowledge of mortgage process and all related documents
• Familiarity with consumer loans and participation loans

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.