Administrative Assistant/Receptionist

Uphold the Credit Union's commitment to provide exceptional member service and represent the Credit Union in a positive and professional manner at all times. Under general supervision, provide receptionist and administrative duties in order to ensure support for the department. Moreover, undertake different tasks related to the efficient performance of member-related services. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.

• Utilize the service excellence model to provide a memorable member experience at every touch point.
• Apply service excellence principles to all interactions; promptly greet members, vendors and other guests visiting the Credit Union and receive incoming telephone calls. Determine the nature of the members’ inquiries. Respond to the inquiries or direct them to the appropriate staff when appropriate.
• Sort and distribute mail. Also, prepare correspondence and documents for the department as needed.
• Register and store debit and credit cards in a secure location. Ensure tracking log is properly maintained and up-to-date for receiving, delivering and destroying cards with dual authorization. 
• Perform and assist with various functions that contribute towards the increased efficiency of the business and of member-related services.
• Order and monitor supplies for the office as needed.
• Assist other UNFCU colleagues, branches, offices and departments with various functions or projects.
• Develop and maintain a positive business relationship with members and with colleagues.
• Create and maintain databases and spreadsheets for preparation of department reports using various software applications. Create simple and some intermediate database queries for analysis as needed.
• Handle and support Bank RLO Deposit requests for the European Representative Office, ensuring accuracy and efficiency.
• Work on various short and long-term projects.
• Participate in UNFCU training programs.
• Schedule conference rooms and meetings as needed.
• Reconcile office bill/corporate and other miscellaneous expenses.
• Perform any other functions required by management within the competence of UNFCU business in Europe.

• Completion of high-school and a minimum of 1-2 years of working experience
• Knowledge of office procedures
• Must be computer savvy with good working knowledge of Microsoft Office Suite, including Word, Power Point, and Excel.
• Experience with phone systems, video conferencing
• Ability to quickly learn and adapt to new administrative technologies

• Excellent service skills
• Excellent oral and written communication skills (in English and German)
• Team player
• Highly organized
• Willing to work occasional overtime hours

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.