Nairobi Asset Recovery Specialist

Join this collaborative team to assess the risk of lending activity, and offset risk by ensuring the recovery of funds using collection letters, calls and skip tracing to resolve delinquent accounts and mitigate losses in order to contribute to the financial soundness of UNFCU.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
• Manage delinquency by working accounts in the assigned queue in LMS daily to reduce delinquency and apply funds to delinquent accounts; determine need for repossession and make appropriate recommendations to manager; utilize online collection systems and document all collection efforts and telephone calls; remove limits and/or place blocks on Visas and Lines of Credit; and update Visa default rates
• Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations
• Communicate with members to notify them of past due loan payments in order to control delinquencies
• Notify members of their financial responsibilities related to the disposal of collateral
• Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions; advise members on financial and debt management, instruct members on how to regain financial soundness while reducing debt and in maintaining good credit history, and explain the implications of bankruptcy filing
• Determine the need for repossession and make recommendations to manager based on cost of legal proceedings, degree of delinquency and members’ willingness to pay
• Provide courteous and professional service to UNFCU staff and members, and respond to member inquiries within 24 hours
• Review monthly delinquency reports with manager and make recommendations regarding charge-offs; assist in the preparation of delinquent accounts for monthly delinquency reports and various other reports related to delinquency; and maintain records of all collection activity
• Contact UN Agencies or Regional Offices to assist with communicating to members with regard to delinquent accounts
• Skip Trace accounts when applicable if the member does not have good contact information, the account is severely delinquent, the member is unresponsive, or when the member is being referred to charge off
  
• Maintain accurate data for reporting purposes
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct

• Clear understanding of loss mitigation and delinquency management
• Proficiency in Microsoft Office
• Good negotiation skills and creativity in reducing losses
• Ability to organize work and set priorities
• Ability to manage relationships at all levels throughout the organization and with credit union membership
• Ability to interpret documents and make sound decisions within limits of authority
• Fluency in French and/or Swahili encouraged
• Must be fluent in English

• Collections experience in a financial institution collecting on consumer loans and Mortgages
• Experience with FNMA and FreddieMac servicing requirements

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.