Payments Investigator

This position is hybrid:

NYC Salary Range - $64,770-$72,000 annually; compensation is commensurate to geographic location.

Our team is responsible for the timely and accurate tracking and investigating of outgoing remittances. You will get to apply knowledge and experience of global payments processing to investigate and resolve inquiries on behalf of our members, correspondent and agent banks.  You will have the opportunity to work closely and maintain relationships with many business lines at UNFCU and external payment service providers.

Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.

• Receive, log, track, and manage payment investigation requests from members, internal colleagues, and external banks/providers through to completion.
• Contact other financial institutions and service providers as needed to complete the investigation. This may require exchanging service messages, telephone calls, emails, or letters.
• Communicate status and/or resolution to members and/or internal colleagues on a consistent and regular basis.
• Maintain accurate and updated files of all correspondence in reference to ongoing and closed investigations.
• Assist in special projects and any tasks for the department which may be assigned

• High school diploma, plus some college coursework in relevant subjects from a junior college or university (i.e. Accounting, Finance, Business Administration, etc.) and a minimum of three years of electronic payments processing experience in a financial institution handling both USD and FX payments processing, including working within investigations unit.
• Advanced knowledge pertaining to US and international payment processing rules, US and international payment data requirements.
• Excellent interpersonal skills and detail orientation.
• Strong sense of teamwork, ability to work under pressure in a fast-paced environment.
• Professional communication skills, both verbal and written

• Strong knowledge of and experience with wire systems (FRB FedLine) and global payments structure with the focus on investigations
• Willingness to work flexible hours

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.