Global Funds Transfer Representative II

This position is hybrid:

NYC Salary Range - $50,600 - $55,000 annually; compensation is commensurate to geographic location.

Responsible for the timely and accurate execution of all incoming and outgoing wires. Perform a variety of duties that allow UNFCU and its members to meet their financial obligations. Adheres to global payment practices and applicable US and international regulations. Provides hands-on training for new hires and addresses day-to-day training needs for incumbents in the Global Funds Transfer Representative I position. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

Responsible for the timely and accurate execution of all incoming and outgoing wires. Perform a variety of duties that allow UNFCU and its members to meet their financial obligations. Adheres to global payment practices and applicable US and international regulations. Provides hands-on training for new hires and addresses day-to-day training needs for incumbents in the Global Funds Transfer Representative I position. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.

• Process USD and FX wires via FedLine Advantage and other RTGS (Real Time Gross Settlement) money transfer payment systems.                                    
• Contract and settle exception foreign currency transactions on behalf of UNFCU and its members.
• Participate in the end-of-day balancing between UNFCU and money transfer payment systems used.  
• Adhere to FedLine terminal security and OFAC regulations. Ensure all wire transfers are transmitted in accordance with REG J BSA.                                 
• Monitor daily cash positions in wire clearing accounts held at various locations to ensure adequate balances to facilitate daily need; coordinate balances with Accounting on a daily basis.   
• Practice vigilance in the detection of potentially fraudulent wire transfer requests.   
• Coordinate collection of daily item counts across wire functions and provide daily processing statistical updates to UNFCU management.
• Participate in the review, decision and action of returned wire requests that require rerouting.
• Assist in the coordination effort between the Global Funds Transfer Representative I and Global Funds Transfer Representative II teams on a daily basis to assess the number of wires to be processed.  As necessary, distribute work amongst the teams to facilitate completion in the most efficient manner and monitor progress of daily processing across the teams to meet deadlines.
• Ensure incoming wire transfer exceptions intended to be credited to UNFCU accounts are posted the same day they are received.  When necessary, engage in appropriate communication with other areas within UNFCU and/or other financial institutions to obtain proper course of action with the payments identified as exceptions.
• Handle high volume of member communication via telephone and/or email with an excellent level of accuracy and/or handle more complex wire transfer-related member inquiries with an excellent level of accuracy.

• 2-3 years of processing global high-volume payments environment within a financial institution experience
• Knowledge of cash management as it pertains to high-value, urgent transaction processing
• Excellent customer service orientation and interpersonal skills
• Professional verbal & written communication skills

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.