Lead Administrative Coordinator

This position is hybrid. 

NYC Salary range: $73,630 - $80,000 annually; compensation is commensurate to geographic location.

Provide advanced administrative support and event/project coordination for the Contact Center. Ensure optimal execution of daily administrative tasks and departmental activities.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Provide proactive administrative support, ensuring professionalism with every interaction.

• Coordinate all travel arrangements for the Contact Center team (flights, car service, hotel reservations, etc.); compile and submit reimbursable expenses in a timely manner.
• Interact with all levels of staff within the Contact Center, including global teams, for event planning, the fulfillment of special requests and general office support. Provide hands on office support for Contact Center staff when present at headquarters office.
• Track all Contact Center expenses against departmental budget.
• Collaborate with Administrative Coordinators, ensuring efficient office operations and an excellent employee experience. Delegate tasks as needed and drive successful fulfillment of duties.
• Proactively manage executive calendar(s); schedule meetings, arrange meeting logistics, and resolve calendar conflicts. Set up virtual meetings and prepare conference rooms for in-person meeting needs.
• Coordinate logistics for Contact Center employee events (on-site and virtual) for a global team of approximately 200 employees. 
• Develop presentations for the VP, Contact Center, including obtaining key data and information from other members and/or management of Contact Center teams and synthesize as necessary. 

• Bachelor’s Degree in Business Administration or Hospitality or 5 years equivalent work experience providing administrative/executive support and/or event coordination in a corporate environment
• Demonstrated experience organizing and executing small to large scale business meetings/events, including travel, meals, entertainment, event sites, and all related activities
• Global experience a plus

• Intermediate to advanced MS Office skills, including PowerPoint, Outlook, Excel, Word, etc.
• Proficiency in MS Teams and Zoom
• Knowledge of corporate business processes and procedures
• Project management and event planning skills

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. 

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws