Uganda Mortgage Coordinator

Location UG-Entebbe


Responsible for the origination, processing and closing of Uganda mortgage applications and compliance with applicable Uganda Central bank lending guidelines and NCUA rules, regulations and laws. This includes requesting all supporting documentation and working with Consumer Lending staff, attorneys, appraisers and lien perfection authorities to ensure a closing in a timely manner, while upholding UNFCU’s commitment to quality member service and representing UNFCU in a positive and professional manner. Also, provides clerical and administrative support to the department.


  • Interview applicant(s) for mortgage business to determine qualifications and appropriate product(s); explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant; establish and maintain relationships with potential applicants and promote/solicit mortgage business; provide mortgage product education to membership.
  • Process new mortgage applications and enter information into all applicable systems. Request all additional documents (title reports, lien searches, payoff letters, appraisals, credit reference reports et al). Requires daily member contact and constant system updates with L360, Appro, interaction with vendors to request documentation and manage the time and cost of the application process.
  • Communicate/inform members of the status of their applications as requested, via telephone or written communications. Follow-up with the Consumer Lending department to ensure the timely closing of the mortgage. Inform members of the status of their files in accordance with UNFCU’s guidelines for frequency and timeliness.
  • Monitor status reports from attorneys, title companies and appraisers.
  • Participate in Business Development activities to educate membership and publicize Ugandan mortgage operations. Identify opportunities to cross-sell other credit union products or services. Initiate referrals to the Investment/Insurance Centre.
  • In collaboration with the Consumer Lending department, schedule, coordinate, and prepare documents for closings.
  • Maintain diary system for insurances, rates and rent receipts and valuation reports.



  • Utilize the sales and service model to provide a memorable member experience at each and every touch point.
  • Utilize the sales and service model to deepen connections with members to better understand their needs by asking effective questions and building relationships.
  • Utilize the sales and service model to become a trusted advisor to members by presenting the features and benefits of UNFCU’s products and services that will best satisfy their current and future needs.
  • Investigate member account/loan issues, determine action necessary to resolve the issue, and ensure that this action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.
  • Complete sales tracking forms in accordance with procedures.
  • Keep abreast of changing/new regulations, UNFCU products, procedures and technology.
  • Verify eligibility of prospective members.
  • Perform maintenance activities on accounts and memberships in accordance with compliance regulations.
  • Respond to member telephone inquiries and requests. Prepare responses to member correspondence in accordance with UNFCU’s Corporate Communication Guidelines.
  • Maintain confidentiality of all member account information.
  • Participate in Credit Union training programs.
  • Perform any other functions as requested by Supervisor/Management.



  • Graduation from university, or equivalent, and 5 years of experience interviewing, originating, processing, and/or closing mortgage loans in Uganda



  • Computer proficiency and intermediate to advanced MS Office skills
  • Familiarity with required local regulations, mortgage documents and related processes



  • Mathematical acumen and analytical skills
  • Ability to work well in a team environment
  • Professional manner and appearance
  • Excellent oral and written communication skills
  • Strong organizational skills and sales/service orientation
  • Attention to detail



  • Standard office conditions
  • Willingness to work flexible hours


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