Vice President, Domestic Branch Administration

Location US-NY-Long Island City


Responsible for maximizing the performance of UNFCU’s domestic branches by satisfying member service requirements, maintaining a positive and professional image of UNFCU, ensuring compliance and security, generating new business, delivering coaching and development, and maintaining a challenging and rewarding environment for direct reports.


  • Apply full knowledge of financial institution operations and best practice management techniques to provide for effective and efficient management of the New York City, Long Island City, and Washington, DC branches of UNFCU.
  • Maintain knowledge and awareness of current financial institution deposit, lending, services, operations, marketing and personnel-related policies.
  • Responsible for the effective and efficient work performance of assigned employees, including carrying out the performance management process. Develop and sustain a thriving service and sales culture by selecting, coaching, developing and motivating a team to provide the highest level of excellence in service and sales to UNFCU’s members.
  • Effectively recommend and participate in all personnel actions regarding assigned employees and ensure that assigned personnel, equipment and space are leveraged in the most effective and efficient manner.
  • Participate in planning and budgeting and maintain awareness of economic factors affecting the achievement of established organizational goals.
  • Gather, analyze, and prepare reports related to branch efficiencies. Provide recommendations to senior management regarding improvements to service, operations and branch efficiency. Utilize management and leadership best practices to plan, direct, schedule, and review the work performance of assigned employees in a manner conducive to proficient performance and high morale.
  • Establish and maintain effective working relationships with senior management, other departments, external agencies and vendors.
  • Oversee ATM installations and ensure that regulatory maintenance and upgrades are performed satisfactorily.
  • Contribute to and on occasion lead cross-functional project teams as requested and act as primary contact for vendors whose products support branch activity.
  • Participate in solving challenging member complaints and other member related problems to achieve satisfactory service recovery.
  • Review existing procedures and create new procedures and other communications (related to member service, member accounts and products and services), ensuring that they are implemented satisfactorily.
  • Ensure strict adherence to controls related to all negotiables in NY branches, such as cash, checks, travelers’ cheques, money orders and blank plastic stock.
  • Assume responsibility for the physical security of domestic branches and ATMs, and for the security of branch employees during working hours.



  • Bachelor’s degree in the field of business management, finance or economics and 10 years progressively responsible financial institution management experience with specific emphasis in retail banking, administration and regulatory compliance
  • Supervisory experience of 7-10 years in a similar work environment, including demonstrated ability to plan, coordinate, and organize service delivery, and establish goals and objectives while mentoring and developing staff
  • Possess a service excellence philosophy and have a broad range of experience working in branch controls and operations
  • Possess excellent team leadership skills
  • Experience working in an inclusive environment and must readily embrace workplace and customer diversity



  • Proficiency in Microsoft Office suite and strong working knowledge of applicable banking systems and applications



Leading the organization:

  • Managing change
  • Solving problems and making decisions
  • Managing politics and influencing others
  • Taking risks and innovating
  • Setting vision and strategy
  • Managing the work
  • Enhancing business skills and knowledge
  • Understanding and navigating the organization

Leading self:

  • Demonstrating ethics and integrity
  • Displaying drive and purpose
  • Exhibiting leadership stature
  • Increasing your capacity to learn
  • Managing yourself
  • Increasing self-awareness
  • Developing adaptability

Leading others:

  • Communicating effectively
  • Developing others
  • Valuing diversity and inclusion
  • Building and maintaining relationships
  • Managing effective teams and work groups



  • Standard office conditions


In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.


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