Under general supervision, provides first and second level support to UNFCU system users. Ensures that all UNFCU hardware and peripherals are maintained in accordance with UNFCU standards. The functions performed by this position are founded on systems analysis and may include subsequent activities such as desktop patch management, roll outs, projects, desktop standards, procedures, research and development. Position will also claim, resolve, and/or escalate assigned Service Desk tickets in accordance with the UNFCU Service Level Agreement.
TYPE & AMOUNT OF EXPERIENCE:
In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.