Mortgage Processor

Location US-NY-Long Island City



Responsible for the processing and maintenance of mortgage applications and compliance with applicable Federal, State and NCUA rules, TRID regulations, laws and secondary guidelines. This includes requesting all supporting documentation and working with Underwriters, Mortgage Representatives/Loan Originators, attorneys, managing agents, appraisers, credit reporting agencies, flood companies, Closing Representatives and external individuals to ensure a closing in a timely manner, while upholding UNFCU’s commitment to quality member service.


  • Process new mortgage applications and enter information into all related information systems, including current documentation and order all additional documents (title reports, lien searches, payoff letters, appraisals, etc). Daily member contact and constant system updates within LOS, interaction with vendors to request documentation. Review initial mortgage application and ensure accurate data input in related information systems (i.e. LOS DU). Prepare verifications, timely alerts to the compliance team of applicable change in circumstance requiring re-disclosures as outlined by TRID, review appraisals, flood certificates, DU underwriting findings, mortgage credit reports and title reports when applicable and update all applicable systems. Communicate with Mortgage Representatives/Loan Originators and members via verbal and written communications as scheduled.  
  • Clear initial conditions on mortgage applications, make changes to loan if applicable, and update all related documentation in appropriate information systems. Make decisions following secondary and credit union guidelines. Enter mortgage loans in DU and review mortgage applications entered in LOS to ensure accuracy of the data. 
  • Report on the stages of the application process to Mortgage Representatives/Loan Originators and Closers, management and externally using various information systems.  
  • Maintain accurate HMDA data. 
  • Respond to QC/Audit in a timely manner 
  • Act as resource in the Mortgage Department  
  • Improve on current procedures by consistently reviewing and developing best practices. 
  • Participate in credit union training programs and any other functions as requested.





  • High School Diploma, or some college coursework completed, with three to five years experience in mortgage processing
  • Familiarity with required TRID regulations, title insurance, title reports, notes, mortgages and related documentation



  • Proficient in secondary market closing requirements and mortgage terminology/documentation
  • Full range of mortgage operations knowledge
  • Proficiency with MS Office and applicable mortgage software



  • Excellent oral and written communication skills and sales/service skills
  • Attention to detail and ability to learn quickly



  • Standard office conditions
  • Willingness to work flexible hours


In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.



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