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Join this collaborative team to assess the risk of lending activity, and offset risk by ensuring the recovery of funds using collection letters, calls and skip tracing to resolve delinquent accounts and mitigate losses in order to contribute to the financial soundness of UNFCU.
Be the first point of contact to our members and provide overall support to our Geneva office. You will uphold the Credit Union's commitment to provide exceptional member service and represent the Credit Union in a positive and professional manner at all times. Under general supervision, perform receptionist and administrative duties in order to ensure support for the department. Moreover, undertake different tasks related to the efficient performance of member-related services.
Performs complex analysis to ensure the security, availability and integrity of third party and UNFCU developed applications. Identifies functional and manageability requirements for application software in order to support business processes, assists in the design and deployment of applications, as well as in the ongoing support and improvement of applications to deliver high-quality, cost-effective services to meet both short and long-term business requirements.
This position is expected to be hybrid.
NYC Salary Range - $107,712 - $135,000 annually; compensation is commensurate to geographic location.
This position is hybrid:
NYC Salary Range - $95,000 - $115,000 annually; compensation is commensurate to geographic location.
Collaborate with designated business areas to address needs, including providing counsel on, and executing activities related to, performance management, employment policies, employee engagement, compensation/rewards, recognition and employee relations. Work collaboratively with HR colleagues and management to efficiently design, implement, administer, and deliver global talent management programs and processes, ensuring the achievement of goals, strategy and business needs. Champion an exceptional employee experience and support a diverse and inclusive workforce.
This is an opportunity to join a collaborative team that understands and demonstrates service excellence. In this role, you will provide network services to support the organization’s business operations and growth. This includes configuring and maintaining network infrastructure, server, storage and telecommunications systems, and assists in system rollouts and depositions.
This position is expected to be hybrid.
NYC Salary Range - $94,182 - $105,000 annually; compensation is commensurate to geographic location.
This position is hybrid:
NYC Salary range: $52,220 - $55,000 annually; compensation is commensurate to geographic location.
Under general supervision, responsible for the daily analysis of fraud detection software alerts, investigating incidents of reported fraud, and providing general administrative support to the Fraud Investigation team. Complies with UNFCU policies and procedures; and performs related duties as assigned.
UNFCU is a dynamic organization, constantly adapting to meet the evolving needs of our members. We are honored to serve the financial needs of the UN community. We have uniquely positioned ourselves to serve our 200,000+ members globally. We regularly recruit top talent to deliver service excellence by executing our strategy and providing peace of mind. Our core values support our service culture and are reflected in every aspect of our business. Our employees continually exceed members’ expectations for product knowledge, timely solutions and absolute professionalism. Our culture affords the opportunity to directly contribute to shaping and building our cooperative model with your ideas. At the same time, you will benefit from ongoing professional growth and development. Building a career is achievable at UNFCU and every day is different.
United Nations Federal Credit Union is looking for eager interns to support our business operations during the summer of 2024. By joining our internship program, you will have the opportunity to work closely within your desired department, alongside colleagues who will provide you with hands-on projects, and daily tasks. You will acquire the necessary skills to development your professional competencies needed for future career success and acclimation to the corporate workforce. In addition, you will gain insight to management styles and organizational culture at the corporate level. UNFCU is dedicated to providing a well-rounded program with valuable work experiences that cultivates new talent.
The summer internship program is open to college level students. There are part time (20-25 hours/wk) and full time (40 hours/wk) positions available. Interns will work a hybrid schedule, requiring 2-3 days onsite in our Long Island City, NY headquarters.
This is a paid internship. Course credit also available upon successful completion of 10-week program.
*When submitting your application, please list the desired business area/department you are seeking to work in. We currently have openings in the following areas.*
Branch Operations
Sustainability, Impact & Inclusion
Global Card Solutions
Executive Operations
This position is onsite.
NYC Salary Range - $48,780 - $52,000 annually; compensation is commensurate to geographic location.
Upholds UNFCU’s commitment to provide service excellence and a high quality member experience. Responds to member inquiries in a timely manner and resolves member issues related to credit and debit card maintenance.
This position is hybrid:
NYC Salary Range - $85,620 - $95,000 annually; compensation is commensurate to geographic location.
Performs analytics, reporting, change management, training and process improvement efforts for debit/credit card operations, fraud/dispute processing, card transaction settlement and Regulation E and Z with a specific focus on overall card system operations. Works with various teams to ensure that new guidelines, programs and procedures are communicated, implemented, and consistently applied. Works closely with the Global Cards Solutions management team to recommend and assess changes necessary to meet regulatory requirements and improve operational efficiency. Provides process improvement insights for projects and operations.
You will provide exceptional service to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving. Responsible for determining members' financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving member account/loan problems, and assisting members to the fullest extent possible. Provide support as needed with various administrative functions related to the operations of UNFCU’s offices in Senegal. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
Develops robust Business Intelligence and data warehouse solutions using Microsoft SQL Server technologies like SSIS and other BI technologies. Demonstrates strong communications skills, aptitude for working with the business, and propensity to lean new technology. Participates in requirements gathering and research, proposes technology solutions, and develops solutions within agreed upon timelines.
This position is expected to be hybrid.
NYC Salary Range - $90,820 - $120,000 annually; compensation is commensurate to geographic location.
You will develop robust Business Intelligence Solutions and gather insights from data by leveraging various BI tools like Tableau, MS SQL Server, and OBIEE (Oracle Business Intelligence Enterprise Edition). Demonstrate some working knowledge with data warehouse and display excellent communication skills to be comfortable enough to interact with business areas to gather requirements and deliver BI solutions.
This position is expected to be hybrid.
NYC Salary Range - $90,820 - $110,000 annually; compensation is commensurate to geographic location.
Oversee daily operations of the Dakar Representative Office, ensuring compliance with applicable regulations and UNFCU policies and procedures. Hire, supervise, coach, motivate, and develop a team of Member Service Representatives (MSR) to establish effective member relationships. Develop and maintain relationships with key individuals in United Nations organizations in order to facilitate operations. Drive achievement of goals and objectives. Keep management informed of the local market and make recommendations for business development. Participate in developing marketing strategies for West African markets. Organize and conduct presentations in West African markets in order to increase membership and utilization of products and services.
Join this collaborative team to assess the risk of lending activity, and offset risk by ensuring the recovery of funds using collection letters, calls and skip tracing to resolve delinquent accounts and mitigate losses in order to contribute to the financial soundness of UNFCU.It will also provide the opportunity to hone your negotiating skills.
This position is hybrid
NYC Salary Range - $59,000 - $62,000 annually; compensation is commensurate to geographic location.
Serve in a key role within the Enterprise Risk Management (ERM) Department, entrusted with spearheading a range of initiatives aimed at achieving the objectives of UNFCU’s ERM Program. Ensure the risk management framework is well documented, aligned with regulatory expectations and industry standards, and supports risk assessment activities across all risks of the organization through appropriate hierarchies. Identify opportunities for improved alignment with the ERM Framework within the first and second lines of defense and work with the business units to achieve. Manage and maintain change control and continuously enhance the enterprise risk hierarchies and lists and risk rating criteria (taxonomy, business unit, process, product, risk, and control library).
This position is expected to be hybrid.
NYC Salary Range - $97,920 - $135,000 annually; compensation is commensurate to geographic location.
Performs Application onboarding for new third party and UNFCU developed applications as well as complex upgrades for existing applications to ensure conformance with UNFCU and Industry guidelines for Business and technical requirements as well as maintain high levels of security and availability of Applications. Performs complex analysis on Application Issues upon escalation from lower level support teams and focuses on the ongoing Capacity planning, Maintenance Procedures and overall improvement of the Application Platform to deliver high-quality and cost-effective services to meet both short and long-term business requirements.
This position is expected to be hybrid.
NYC Salary Range - $90,820 - $106,000 annually; compensation is commensurate to geographic location.
This position is onsite:
NYC Salary Range - $43,000 - $44,000 annually; compensation is commensurate to geographic location.
(Eligible for sign-on bonus)
Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
This role is the first of its kind at UNFCU. We are looking for an experienced Data Scientist who will take us to the next level of machine learning, aiding the organization in achieving its unique objectives and goals. You will analyze and interpret complex datasets and use advanced analytics tools, algorithms, and machine learning techniques to make predictions and decisions from vast amounts of data.
This position is expected to be hybrid.
NYC Salary Range - $90,820 - $130,000 annually; compensation is commensurate to geographic location.
Our Member Service Representatives are the faces of service excellence. In this role, you will interact daily with UNFCU members, determining their financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving issues with member accounts/loans, and assisting members to the fullest extent possible.
This position is onsite 5x/week, based in our Rome office.