• Consumer Loan Processor

    Location US-NY-Long Island City
  • Overview

    Responsible for formulating Consumer Lending reports, processing and maintaining loan applications, and ensuring compliance with applicable Federal, State and NCUA rules, regulations and laws. This includes requesting all supporting documentation, and working with members and staff to ensure the timely processing and maintenance of consumer loan applications. Upholds UNFCU’s commitment to exceptional member service and represents UNFCU in a positive and professional manner.


    • Prepare daily reports for Consumer Lending management and staff, including reports on turnaround time by product, and reports on posting queue older than 2 days.
    • Prepare weekly reports, including post booking audits for Senior Loan Processor and marketing campaigns to monitor production.
    • Monitor the Draft Applications and Waiting on Member queues using Loan Pipeline Manager System (L360); contact members or Member Service Representatives to assist with completing applications within 30 days; archive drafts within 7 days.
    • Maintain continuous follow-up activity with members by telephone and e-mail on loan applications in draft and on member queues; follow-up on incomplete DocuSign contracts to ensure they are processed and finalized in an efficient and timely manner.
    • Enter indirect loan application in Loan Origination System for underwriter review and processing.
    • Create loan documents for both electronic delivery and in person signing.
    • Post/Fund loans and disburse funds by verifying figures and signatures, and appropriately document in all related information systems.
    • Ensure prompt and accurate disbursement of consumer loan proceeds and issuance of credit cards.
    • Ensure loan documents are complete and accurate according to policies, requirements and regulations, including but not limited to checking for proper signatures, dates and other relevant data.
    • File all related documentation in appropriate information systems, and make decisions following all legal and credit union guidelines.
    • Prepare all documents and files for archiving and forward to appropriate storage location.
    • Maintain an efficient and organized workflow of loan applications.
    • Answer telephone and email inquiries concerning consumer loan processing and information.
    • Perform member account updates and communication with other departments.
    • Resolve disputes between UNFCU and members using knowledge of loan process and legal requirements.
    • Review loans posted by department colleagues to ensure accurate processing.
    • Generate and distribute Consumer Lending activity reports.
    • Act as a resource in the Consumer Lending department.
    • Participate in credit union training programs and any other function as requested.



    • Bachelor’s or Associate’s degree and 2 years of experience in a financial institution or lending environment 


    • Proficiency in Microsoft Office, particularly Excel
    • Ability to understand lending regulations (i.e. Regulations Z, B, RESPA)
    • Bilingual (English/French) or (English/Spanish) skills are a plus 


    • Excellent communication skills, both verbal and written
    • Strong attention to detail
    • Highly organized
    • Superior service skills
    • Strong time management skills 


    • Standard office conditions
    • Willingness to work flexible work hours


    In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.


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