• Cards Product Manager

    Location US-NY-Long Island City
    Category
    Operations
  • Overview

    Responsible for coordination and execution of Credit and Debit product/program development and project management for Card product strategies and activities. Responsible for driving product initiatives from inception through execution.

    Responsibilities

    • Identify and create opportunities from customer insights, key performance indicators, and financials to drive improvements in all stages of the product lifecycle (acquisition through retention) and customer experience.
    • Assist AVP Card Services with product P&L and product road map to ensure that short-term and long-term financial goals are defined, monitored, and successfully delivered.
    • Lead and/or support end-to-end cross-functional projects to develop and launch new solutions/capabilities/products in the payments space.
    • Develop, refine, and manage the product development process from conception through ideation, design, build, experimentation, release and analysis.
    • Collaborate with Operations Manager and influence all internal teams to ensure strategies drive product engagement.
    • Identify, gather, and organize member insights, internal innovation ideas, marketplace analyses and competitive trends to drive new concepts.
    • Partner closely with the Member Service and Retail teams to evolve the servicing model and ensure that the right tools and training are in place to deliver high quality member service.
    • Evaluate and define new value propositions and enhancements to existing value propositions for commercial viability.
    • Build rigorous business cases, including alternate go-to-market scenarios.
    • Explore and work with third parties to identify suitable and beneficial partnerships.
    • Support the day-to-day needs of the department by providing data analysis, project deliverables and operational needs to achieve strategic objectives.
    • Host internal departmental prioritization meetings; log, maintain, and track project deliverables and milestones against UNFCU’s vision and strategy.
    • Identify full impact of guideline and product changes and ensure that all relevant stakeholders implement necessary changes. 
    • Collaborate with stakeholders, including but not limited to Lending, IT, Marketing, Compliance, Loan Servicing, Legal, Accounting/Finance and Internal Audit to thoughtfully elicit business needs, gather requirements, define project goals, and offer solutions.

    Qualifications

    TYPE & AMOUNT OF EXPERIENCE:

    • Bachelor’s degree and 5-8 years relevant experience, preferably with direct credit cards/payments industry experience
    • MBA preferred, not required
    • Demonstrated success in driving innovation and change with a focus on the customer
    • Direct experience in end-to-end project delivery, preferably in product development
    • Exposure to, or experience in, financial analysis, including financial reporting, data analysis and business case development

     

    TECHNICAL COMPETENCIES:

    • Project management skills; PMP certification a plus
    • Advanced Microsoft Office skills, especially PowerPoint; Microsoft Visio a plus

     

    BEHAVIORAL COMPETENCIES:

    • Ability to drive results cross-functionally
    • Strategic thought leadership including strategy development
    • Strong written and verbal communication skills and business acumen
    • Ability to create a strong network of relationships amongst peers, internal partners, external parties, decision makers and stakeholders
    • Ability to structure and break down complex problems to drive results
    • Strong creativity and self-motivated, with a passion to transform the business
    • Excellent decision-making, analytical, planning and organizational skills
    • Strong attention to detail
    • Self-starter with ability to manage time wisely and work on concurrent projects
    • Ability to work collaboratively and exhibit influence without direct control
    • Ability to execute accountabilities with minimal supervision

     

    WORK ENVIRONMENT/CONDITIONS:

    • Standard office conditions

     

    In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.

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