• Card Services Specialist

    Location US-NY-Long Island City
    Category
    Customer Service
  • Overview

    Under general supervision, responds to member inquiries related to debit and credit cards. Performs a variety of duties in order to provide members the use of their debit and credit cards in a trouble free environment. Provides quality service related to statement reconciliation, card usage, maintenance and prevention/reduction of fraud among payment cards.  Duties also include, but are not limited to, replacing debit and credit cards, performing card payments, and transfer of funds from cards to checking/savings accounts. 

    Responsibilities

    • Deliver superior service to members primarily online via the incoming email service queue, but also via telephone inquiry, web chat, fax, or mail regarding their debit or credit cards.

    • Assist members with card dispatching (express/standard delivery) to designated locations/duty stations as directed. Perform necessary maintenance/adjustments to members’ cards, block accounts, and complete transfers.

    • Replace debit and credit cards in accordance with department rules and regulations.

    • Process payments to credit cards on behalf of members.

    • Navigate multiple service applications.

    • Review credit and debit transactions with members and differentiate between disputes and possible fraudulent use.

    • Administer dispute/fraud claim forms when necessary.

    • Issue PIN mailers.

    • Release pending authorizations per merchant written request.

    • Review daily reports when necessary.

    • Assist Department Manager/Supervisor with ad hoc tasks as needed.

    Qualifications

    TYPE & AMOUNT OF EXPERIENCE:
    • Associate’s degree plus 3 years experience in a credit card service environment

     

    TECHNICAL COMPETENCIES:
    • Computer proficiency with basic to intermediate knowledge of Microsoft Word, Excel and PowerPoint
    • Basic knowledge of accounting and card processing

     

    BEHAVIORAL COMPETENCIES:
    • Conscientious and detail oriented with ability to problem solve
    • Able to manage multiple tasks and provide a high level of service
    • Excellent verbal & written communications skills
    • Ability to work independently and within a team environment
    • Professional appearance and willingness to work flexible hours

     

    WORK ENVIRONMENT/CONDITIONS:
    • Standard office conditions

     

    In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.

     

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